Unfortunately we cannot alter or cancel orders once they have been placed or processed! If you're having troubles with your order however, you can always email us and we're happy to try and help: info@charcoalclothing.com.au
If you are based in the US, the sizing will be in US sizing. View our size guide here to convert our US sizing to AUS/UK sizing.
Any orders placed over the weekend or on a public holiday are shipped the following business day, please view our shipping details here.
Our Returns Process is currently under construction. The Returns portal will be available soon.
Our Returns Process is currently under construction. The Returns portal will be available soon.
Your credit note will be emailed to you as soon as your return is successfully processed by our Returns Department back at Charcoal HQ.
Please check your junk/spam folder just in case it was sent there.
Our Returns Process is currently under construction. The Returns portal will be available soon.
Our Returns Process is currently under construction. The Returns portal will be available soon.
If you utilise a Gift Card to pay for your order and opted for a refund, the amount is refunded back onto this Gift Card.
Our Returns Process is currently under construction. The Returns portal will be available soon.
For Shipping details please refer to our Shipping & Delivery Page.
Any orders placed over the weekend or on a public holiday are shipped the following business day.
For international customers, your orders will be dispatched within 24 hours.
Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. Still no luck? Not to worry, send us an email at info@charcoalclothing.com.au so we can help!
Once dispatched, you will receive a tracking number via email for your order. You’ll just need to add this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. Any concerns about your tracking not updating after three business days, just let us know!
If you are based in the US. The sizing will be in US Sizing. View our size guide here to convert our US Sizing to AU/ UK Sizing.
Simply use the search tool to find what you’re looking for - you'll see it on the top-right side of our web page (the magnifying glass icon). Our search our brands section in our drop down navigation.
Not a worry, if you click onto the item you're after and enter your email under "Notify me when this product is available" we will contact you as soon as it's back in stock. We’re constantly replenishing our most popular items, as well as adding new arrivals throughout the week! If you need an item by a certain date let us know the style name so we can check for you
We provide a standard size chart as a guide for you to compare measurements to and see what size you best fall under. Here you’ll also be able to convert your International sizing to Australian sizes. Each product also includes a detailed description where we include as much info about the garment, as well as any fit/style suggestions that we have!
You can find our size guide here
Unfortunately we cannot alter or cancel orders once they have been placed or processed! If you're having troubles with your order however, you can always email us and we're happy to try and help: info@charcoalclothing.com.au
First of all we are so sorry! Not to worry though, just get in touch with us via email and our Customer Service team will be able to help get this sorted for you right away.
Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and cosmetics are usually wrapped up in bubble wrap or in amongst other items of clothing or shoe boxes within your parcel. If you don’t have any luck here don’t stress! Just get in touch with our Customer Service team via email.
If your order has already been shipped, we are unable to make any changes as it is now with our courier. You will need to contact the courier (found on your tracking email) and update your address with them.
Our website displays your local currency to allow you to see the estimated converted rate only as a guide. Your actual conversion rate charged will depend on your chosen payment method , and this is determined by your own merchant without any control from us. Therefore, we can not change the currency your merchant service uses to charge for the order as they must convert your local currency to the currency that our website accepts (US Dollars).
We offer PayPal, Google Pay and American Express.