• Items can be returned within 30 days of dispatch for a store credit or refund. At this stage, we are unable to facilitate exchanges.
• Items must be received in original condition - unworn, unwashed, with all tags still attached.
• For hygiene reasons swimwear, bodysuits, cosmetics, earrings and undergarments cannot be returned.
• All items labeled as Final Sale or purchased at a discount of 50% or more are not eligible for return or exchange.
• Shipping fees paid at the time of purchase are non-refundable.
• We are currently experience longer than usual processing times.
• Our items are photographed and professional lighting is used, so item colour may vary slightly though we aim to keep it as accurate as possible. Please refer to the product description, close up shot and video to see true colour. Colour may also look slightly different based on the display screen.

Customers are responsible for the cost of return shipping. A prepaid return label is not provided. You may choose any shipping carrier of your preference, and we recommend selecting a service that offers tracking.

Please post your item/s to the address below:

CHARCOAL CLOTHING RETURNS - 11401 Harmon Rd Site 500, Fort Worth, TX 76177, USA

• We offer refunds on all eligible purchases.
• Refunds are processed back to the original payment method used to place the order.
• If a combination of gift card and alternate payment has been used then the gift card will be refunded first followed by the remaining payment method.
• Refunds may take 2-8 business days to reflect back into your account, once your return is processed.

• Store Credit returns are offered on orders received back to us within 30 days from the dispatch date.
• Gift Cards are valid for 3 years from the date of issue and cannot be extended.
• Gift Cards are non-refundable.

We sincerely apologise for any inconvenience caused by receiving a wrong or faulty item. Please contact our Customer Care team at info@charcoalclothing.com.au with your order number and images of the fault and we will work with you to resolve it as soon as possible.