RETURN TO SENDER FEES

It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Charcoal Clothing is not liable for any information entered incorrectly in the checkout, which is a secure environment.

If the parcel cannot be delivered due to the customer's error or is not collected within the Post timeframe and therefore returned to sender (RTS), Charcoal Clothing will contact the customer with options for re-shipment. This process can take up to 14 business days.

Rates apply for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.

If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).

LOST OR STOLEN PARCELS

Charcoal Clothing is not responsible for lost or stolen packages or orders delayed in transit. The advised timeframes are not guaranteed and delays may occur beyond our control.